The key to any successful business?

Happy customers.

Business owners and professionals know that customers have a lot of choices when it comes to choosing where they get their products and services. Be sure to capture all interested new business opportunities the first time they call you. With answering service teams in Billings Montana and Kennewick Washington, you will be able to extend your hours of operation and availability for new business — servicing callers 24 hours a day, 7 days a week.

Whether you’re a growing business with fluctuating support needs, an attorney looking for additional administrative support or a doctor looking for an after hours service, you will enjoy the attentive professionalism of our friendly answering service agents and virtual receptionists. Need a bilingual team member? We’ve got your covered with team members who are ready to assist your callers with the same level of attention and care that you would.

Contact us today to get your organization a no-obligation quote on services and chat with a member of our  on-boarding team to learn how simple the setup process to get 24/7 answering service coverage. Once you’ve experienced answering service in Montana or virtual receptionists in Washington you’ll wonder why you didn’t start your service sooner.

What Our Customers Are Saying

“We’re adding another department to your answering service and I’ve been told you do a great job.  I was very impressed with the level of professionalism from your customer service representative when I called to make the arrangements.”

Thea D., Municipal Water Authority

“As a pharmacy director, it was important to me that our patients received the highest level of care and support at all times. You played a critical role in ensuring that the needs of our patients were met after hours and on holidays. I could not say enough great things about the quick, courteous service that they provide.  I would highly recommend their services.”

Michael B., Director of Pharmacy Services

“One of our customers immediately noticed a change in the level of professionalism with the “new” answering service – friendly, courteous and skilled.  That level of service has made us even more confident that we made the right choice to join your service.”

Mike C., Restoration Company

Stop by and see us in Billings!

We are proud of the fact that we have local, energetic agents in our Montana locations and are the #1 choice for business in the area for reliable, 24/7 answering services. Being from Montana gives us a deep sense of pride, and being able to support our local and regional businesses for over 20 years with true energy, passion and hospitality is what keeps us in business.

For us, having live and local answering services with a small town feel is legendary. Give us a call, you’ll hear it in our voice.

The Pinnacle

Our clients choose us for our personal and professional service, best-in-class technology and, most importantly, the dedication of our highly-qualified agents. From telephone answering to call center services, Horizon Answering Service is read to help. Connect with is today to find out how we can design a menu of services customized to fit your business needs.