Answering Service for Medical Professionals

Just what the doctor ordered.

Proven, Trusted HIPAA-Compliant Call Center Solutions for Health Care Providers

In today’s healthcare environment, how well your practice responds to calls from patients, colleagues and staff members can be just as important as your quality of care. Now you can make sure that every time the phone rings, it will be personally handled in a prompt, professional manner – day or night.

Get in touch with us today to find out how our HIPAA-compliant medical answering service can help you connect your patients with the care they expect – 24/7, 365 days a year.

• Hospitals
• Pharmacies
• Laboratories
• Clinics
• Physicians
• Physical Therapists
• Pediatricians
• Optometrists
• In-home Care
• Dermatologists
• Dentists
• Chiropractors

24/7 Medical Office Answering Service

At Horizon Answering Service, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an push button response system picking up and directing calls to the proper voicemail. Our around-the-clock service ensures that real, cheerful, capable people are answering every call.

We fully understand that patient needs are complicated. Having an answering service for medical offices that specializes in patient care requirements matters. From a compliance and patient satisfaction standpoint, Horizon Answering Service is a leader. Annual audits on our dedicated medical answering service ensure phone answering service, patient communications, secure messaging and on-call scheduling in a HIPAA compliant and professional manner. Allow yourself to free your time and fully focus on patient care, get started with a dedicated Medical Office Answering Service today.

Our HIPAA compliant answering services are utilized by hospitals, medical offices and healthcare facilities across the United States and offer flexible, affordable and efficient solutions 24 hours a day, 365 days a year. Our secure answering service technology can connect patients with their provider or family to patient rooms or deliver secure messages directly to the doctor, ensuring quality patient experiences and quick communications.

HIPAA Compliance

Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:

• HIPAA Compliant and Secure Messaging Apps
• Privacy statements on the covers of all faxes
• Protected email portals and encrypted intranet
• Locked cabinets, desk drawers, and computer screens
• Secure systems for disposing of confidential information
• Phone Agents trained on medical industry requirements

Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Horizon Answering Service is — let’s chat.

It Makes Financial Sense

Our Answering Service plans start for as little as $39 per month. Plan benefits include:

  • Free message delivery via fax, email and text
  • 24/7 live answering service operators
  • Dedicated phone number to forward phones to our service
  • Custom greeting or hold message
  • Local phone numbers
  • Holiday coverage
  • And more!

A dedicated 24/7 answering service team while at a fraction of the cost.

You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.

Ready to Talk? Get Started Today.

In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!