At Horizon Answering Service, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an push button response system picking up and directing calls to the proper voicemail. Our around-the-clock service ensures that real, cheerful, capable people are answering every call.
Keeping most businesses open 24 hours per day, seven days a week is not only impractical but also impossible. Just because your door can’t be open, doesn’t mean your phone lines can’t be. Rather than hiring 24-hour staff or exhausting your day staff with overnight on-call responsibilities, outsourcing after-hours calls is a smart and resourceful way to support your staff and care for your clients.
Giving your clients the ability to talk to a live person at any time of the day or night will set your office apart from the competition, providing the edge you need to succeed. Relying on voicemail can be challenging when some clients will choose to not leave message, even if their matter is urgent. This can unknowingly affect your customer service by creating a frustrated client with whom you’ve never even made contact. Using an after-hours call center to support your business is the key to perpetual support.
Our top-quality, local customer service and telephone answering service agents provides you with the around-the-clock support you’ve been looking for.