24/7 Live Phone Answering Service

Our dedicated Montana answering service teams have been trained to manage calls for medical offices, lawyers, general contractors, small businesses, and many other professional companies. With our help you can feel confident knowing that some of the most crucial aspects of your business are being handled promptly, professionally, and correctly. From overnight business answering service support, to phone answering service for small business, to virtual receptionist services, we can take care of the things that are slowing you down and standing in the way of the growth of your company. Here are just a few of the many reasons why you can feel confident knowing that we are the right choice for your company. Our top-quality, local customer service and telephone answering service agents provides you with the around-the-clock support you’ve been looking for.

Why Choose Us?

Horizon Answering Service is more than just a smart, easy, and affordable way to manage your calls. We want to ensure that Montana lives up to its name as “The Big Sky” state by providing a virtual receptionist to deliver first-class support to you and your customers whenever they call. From message forwarding to appointment scheduling or order-taking, our agents are always on call, ready to provide exceptional customer service. Whether you are reorganizing your business priorities, trying to cut costs, or just want to spend some extra time with your family, you’ll never miss another call. Whatever your needs, Horizon Answering Service is much more than just a typical call answering service—we’re your answering service.

women sitting talking on phone
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A dedicated 24/7 answering service team at a fraction of the cost.

You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.

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We're Local

Horizon Answering Service is a treasure in our very own Treasure State. With our answering service facility right here in Billings, you can be sure that your business has the advantage of utilizing and supporting your community, not some offshore dialing farm. We are local voices supporting our local businesses.

Dedicated to Customer Care

Horizon Answering Service knows how much you value your customers, and we want to keep them happy just as much as you do. The positive attitudes and classic hospitality of our agents will be sure to warm your customers like a beautiful summer night. Our tireless staff works day and night to ensure that your customers will always be greeted with a cheerful voice and easy solutions, leaving them happy and satisfied you’re your company’s level of service.

It Makes Financial Sense

Companies often find that hiring an answering service is an ultimate cost-cutting tool. An answering service can replace the need to hire a full-time receptionist or administrative assistant. The money saved on a salary and benefits package combined with the efficiency of never missing another call makes our service second-to-none in terms of ROI.

Answering Service Success

It works! Our professional staff is trained to know exactly how to handle each call to best suit your needs. With 24/7 service you can feel confident knowing that customer service is being handled even after hours, generating business, and serving customers when you aren’t able to.

Contractors & Service Providers

Whether you’re on the job site or at the office, customer communications are key to your business. We give you another tool for your toolbox – so you’ll never miss a new opportunity. Our professionally-trained specialists deliver a custom-built, cost-effective and personal voice for your new and current customers, 24/7/365.

Some of Our Services

Everything you need to run the best small business on the planet, all in one amazing service. Explore our virtual receptionist support,
call center services, and live answering services.

Live Answering Service

At Horizon Answering Service, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an interactive voice response system picking up and directing calls to the proper voicemail. Our around-the-clock service ensures that real, cheerful, capable people are answering every call.

Virtual Receptionist

While research shows that virtual receptionist service is only used by about 20% of small businesses, it is part of a $2 billion dollar industry and many of the most successful small businesses use an answering service or virtual receptionist service. Not sure if your business could use a dedicated answering service? Read on!

Call Center Services

Horizon Answering Service is the best in the business. We provide call center services to clients who want the capabilities of a large call center with the attention of a boutique shop. Our people, technology, size, and expertise set us head and shoulders above any other call center company in the industry. Learn more about our solutions!

Some of Our Services

Everything you need to run the best small business on the planet, all in one amazing service. Explore our virtual receptionist support,
call center services, and live answering services.

Live Answering Service

At Horizon Answering Service, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an interactive voice response system picking up and directing calls to the proper voicemail. Our around-the-clock service ensures that real, cheerful, capable people are answering every call.

Virtual Receptionist

While research shows that virtual receptionist service is only used by about 20% of small businesses, it is part of a $2 billion dollar industry and many of the most successful small businesses use an answering service or virtual receptionist service. Not sure if your business could use a dedicated answering service?

Call Center

Horizon Answering Service is the best in the business. We provide call center services to clients who want the capabilities of a large call center with the attention of a boutique shop. Our people, technology, size, and expertise set us head and shoulders above any other call center company in the industry. Learn more about our solutions!

Virtual Receptionist

Instant call and message notification via text, email, or call transfer – personalized services for your business needs.

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Call Center

Professional call answering with local knowledge and national reach. Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-sized company looking to save money and improve quality on your outsourced call center operations, we fit your needs.

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Ready to Talk?
Get Started Today.

In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!

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