HIPAA-compliant Answering Service
Healthcare providers, we’re here for you. Elevate your patients satisfaction with secure, 24/7 Answering Services.
We have your practice covered with proven, trusted HIPAA-compliant Answering Service and
Call Center Solutions for Health Care Providers
Meeting the privacy expectations of your patients isn’t just a suggestion— it’s the law. At Horizon Answering Service we have specialized medical answering service agents who are trained to ensure that all communications are handled in a professional, competent manner and that patient Protected Health Information files are secure providing comfort to your patients that they’ve reached a member of your team while you continue to deliver quality care.
All our telephone answering service equipment is regularly updated and backed up to prevent hackers or system failures. Horizon Answering Service puts a premium on security, which is why all our agents working with privileged information are HIPAA trained and certified. Your confidential information will always remain confidential.
Before you hire just any HIPAA compliant answering service, be sure to ask if all their customer service representatives have completed the appropriate training to meet all regulations. Additional security measures should include the following practices:
- HIPAA Compliant and Secure Messaging Apps
- Privacy statements on the covers of all faxes
- Protected email portals and encrypted intranet
- Locked cabinets, desk drawers, and computer screens
- Secure systems for disposing of confidential information (shredding)
- Phone Agents trained on medical industry requirements
Ensure Your Medical Answering Service Has All Applicable Safeguards in Place
Our HIPAA compliant answering services are utilized by hospitals, medical offices and healthcare facilities all across the United States and offer flexible, affordable and efficient solutions 24 hours a day, 365 days a year. Our secure answering service technology is able to connect patients with their provider or family to patient rooms or deliver secure messages directly to the doctor, ensuring quality patient experiences and quick communications.
Horizon’s Answering Service solutions for medical offices and healthcare facilities are customized to fit your particular healthcare operations — contact us to start a discussion about customized services for your office.
VIRTUAL RECEPTIONIST
For businesses large and small, having a virtual receptionist can free up time to take your company to the next level.
24/7/365 COVERAGE
From message forwarding to escalation support for critical path issues, 24/7 live answering services for our clients.
ANSWERING SERVICE
A combination of friendly, articulate agents, exceptional training and premium technology working for your business.
24/7 Medical Office Answering Service
At Horizon Answering Service, 24/7 live answering service coverage means more than a groggy on-call doctor reluctantly answering the phone, or an push button response system picking up and directing calls to the proper voicemail. Our around-the-clock service ensures that real, cheerful, capable people are answering every call.
We fully understand that patient needs are complicated. Having an answering service for medical offices that specializes in patient care requirements matters. From a compliance and patient satisfaction standpoint, Horizon Answering Service is a leader. Annual audits on our dedicated medical answering service ensure phone answering service, patient communications, secure messaging and on-call scheduling in a HIPAA compliant and professional manner. Allow yourself to free your time and fully focus on patient care, get started with a dedicated Medical Office Answering Service today.
Our HIPAA compliant answering services are utilized by hospitals, medical offices and healthcare facilities across the United States and offer flexible, affordable and efficient solutions 24 hours a day, 365 days a year. Our secure answering service technology can connect patients with their provider or family to patient rooms or deliver secure messages directly to the doctor, ensuring quality patient experiences and quick communications.
HIPAA Compliance
Our medical answering service offers triple redundancy and all contacts are handled within our secure facilities, maintaining 100% quality control. You call answering services will be exceptional, and include:
• HIPAA Compliant and Secure Messaging Apps
• Privacy statements on the covers of all faxes
• Protected email portals and encrypted intranet
• Locked cabinets, desk drawers, and computer screens
• Secure systems for disposing of confidential information
• Phone Agents trained on medical industry requirements
Covered entities are responsible for their compliance and their employee and third-party suppliers’ compliance. Are your 3rd party solution providers fully HIPAA and HITECH compliant? Horizon Answering Service is — let’s chat.
It Makes Financial Sense
Eliminate the hassle typically associated with on call services with tailored programs to your needs. Enjoy customized message delivery to your preferred device or develop a unique escalation procedure across multiple user groups to support your business.
Our Answering Service plans start for as little as $29 per month. Plan benefits include:
- Free message delivery via fax, email and text
- 24/7 live answering service operators
- Dedicated phone number to forward phones to our service
- Custom greeting or hold message
- Local phone numbers
- Holiday coverage
- And more!
A dedicated 24/7 answering service team while at a fraction of the cost.
You’re in good hands – day and night. Our 24/7/365 answering service team gives you a professional, friendly customer service expert ready to warmly greet your callers and deliver messages to you seven days a week.
Ready to Talk?
Get Started Today.
In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!
