Call Center Solutions

Horizon Answering Service is the best in the business. We provide call center services to clients who want the capabilities of a large call center with the attention of a boutique shop. Our people, technology, size, and expertise set us head and shoulders above any other call center company in the industry.

Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-sized company looking to save money and improve quality on your outsourced call center operations, we fit your needs. Our call center clients come from a wide variety of industries, and our call center services are custom fit to each one. All of our programs are designed for optimal customer experience—some of these programs include the following:

  • Inbound Call Center
  • Customer Service Outsourcing
  • Health Care Program Enrollment
  • Health Care Call Center Support
  • Medical Call Center Programs
  • Virtual Receptionist Service
  • Appointment Setting
  • Help Desk Call Center
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We Are Helping Businesses Stay Connected 24/7

Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-sized company looking to save money and improve quality on your outsourced call center operations, we fit your needs.

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Inbound Call Center

From customer service to appointment scheduling and program enrollments to technical support, outsourcing your call center needs can help improve sales, boost customer retention, and even increase the bottom line.

Call Center Outsourcing

For over 20 years, companies across the country have been trusting Horizon Answering Service to take their calls and manage their relationships. We provide call center services to clients in a wide variety of industries, and offer customized programs to best suit your needs.

Provide 24/7 Availability

Have the peace of mind that your customers receive a live and local professionally trained voice that answers the phone as an extension of your business all times of day and night.

State-of-the-Art Technology

Horizon Answering Service’s state-of-the-art technology allows us to eliminate wasted resources. Our systems offer triple redundancy and all contact are handled within our secure facilities. This means you can be sure of 100% quality control.

Live & Local Montana Agents

Polite, friendly interactions handled by hard working, reliable and loyal colleagues in Montana, so they understand the community just as you do. When you partner with Horizon Answering Service, your call center service will be exceptional.

Virtual Receptionist

Instant call and message notification via text, email, or call transfer – personalized services for your business needs.

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24/7 Answering Service

Professional call answering with local knowledge and national reach. Whether you’re a start-up company that seeks support for your daily operations or a mid-sized company looking to save money and improve a specific customer interaction process, we have a plan to fit your needs.

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Ready to Talk? Get Started Today.

In most cases, answering service programs can be set up within days and only require a brief set up call with you to identify the service requirements. It’s simple and straight forward, we do the work for you to ensure a seamless transition for you and your team. Contact us to get started today!

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